In Maryland, people without lawyers will often visit a self-help center as a first step towards addressing legal problems. They might bring with them court papers, lease agreements, receipts, photos or other important case documents.

During their meeting, visitors will have to explain their problem to self-help center staff. This can be particularly painful for survivors of domestic violence, crime victims, and people in high-conflict family law cases.

After obtaining initial advice and information, self-help center staff often refer people without lawyers to other organizations for additional help or representation. Referrals may be made to legal services providers, social services providers, and the private bar.

Unrepresented people may also need to take steps on their own to advance their case. For example, they may need to gather evidence for trial, request that a housing inspector visit their apartment, or contact a domestic violence service provider for safety planning and representation.